Shivani Ram Khawase
Trupti Rajesh Samundre
The purpose of the project was to develop a Web application, in response to the generated service request from any department of user . Service request come in the form ticket(s). Once tickets raised the particular admin assign the ticket to appropriate engineer based on the category of ticket. The engineer has to serve the ticket and resolved issue of the user within the given deadline. Default deadline of the ticket is set at 2 hours.
The main skill set required for this project include Linux shell scripting, CSS, browser details, PHP scripting and MySQL and knowledge of Linux system functioning, Both real time and statistical data analysis is done.
Team and Project Information
The project was divided into two separate modules which was handled by a team of 2 students.
S.N.D.T Women's University
Master of Computer Application(MCA)
01 July 2014 to 30 April 2015