Electronic Help Desk

Student Interns

Shivani Ram Khawase

Trupti Rajesh Samundre

Project Description

The purpose of the project was to develop a Web application, in response to the generated service request from any department of user . Service request come in the form ticket(s). Once tickets raised the particular admin assign the ticket to appropriate engineer based on the category of ticket. The engineer has to serve the ticket and resolved issue of the user within the given deadline. Default deadline of the ticket is set at 2 hours.

Skill Set

The main skill set required for this project include Linux shell scripting, CSS, browser details, PHP scripting and MySQL and knowledge of Linux system functioning, Both real time and statistical data analysis is done.

Team and Project Information

The project was divided into two separate modules which was handled by a team of 2 students.

Collage

S.N.D.T Women's University

Course

Master of Computer Application(MCA)

Duration

01 July 2014 to 30 April 2015

Supervisor

Kausalya Srinivas

Project Guide

Siraj Momin

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