Emotional Intelligence at the Workplace
Emotional intelligence, sometimes referred to as EQ ("emotional quotient"), refers to a person's ability to recognize, understand, manage, and reason with emotions. It is a critical ability when it comes to interpersonal communication—and a hot topic not only in psychology, but in the business world. The term was coined by psychologists in the 1990s.
Interest in emotion psychology and the concept of emotional intelligence really caught fire with the 1995 publication of Daniel Goleman's book "Emotional Intelligence: Why It Can Matter More Than IQ." In the book, Goleman argued that emotional intelligence was critical for predicting success in life. Emotional competencies, he argued, also played a particularly important role in the workplace. Researchers have suggested that emotional intelligence influences how well employees interact with their colleagues, and EQ is also thought to play a role in how workers manage stress and conflict. It also affects overall performance on the job. Other studies have linked emotional intelligence with job satisfaction. Studies have shown that employees with higher scores on measures of EQ also tend to be rated higher on measures of interpersonal functioning, leadership abilities, and stress management.
In the talk, the concept of EI will be introduced followed by a deliberation on how each one of us can improve this skill with training and practice, because if you want to succeed in the workplace and move up the career ladder, emotional intelligence is critical to your success.
I attended a workshop “Emotional Intelligence at the Workplace for Scientists/Technologies” organized by Centre for Organization Development, Hyderabad (Feb. 17-21, 2020), sponsored by Dept. of Science & Technology, Govt. of India, and the concepts of EI which I learnt in this are worth sharing with all colleagues.